Guarantee policy

Every Hicon chair carries a 2-year warranty covering manufacturing defects in the frame, gas lift, mechanism and base.

What's covered

• Gas lift failure or excessive sag
• Frame cracks or weld failures
• Tilt mechanism defects
• Base wheel breakage under normal use
• Armrest mounting failures

What's not covered

• Cosmetic wear (small scratches, fabric pilling) from normal use
• Damage from improper assembly, abuse or accidents
• Chair used in commercial settings (gaming cafés, offices with 24/7 use) — contact us for a separate B2B warranty
• Stains, tears or punctures in the upholstery

Filing a claim

Email warranty@hiconchairs.com with your order number, a description of the issue and photos. We respond within 1 business day. If approved, we ship replacement parts or a full chair within 5 business days.